Shipping policy

SHIPPING

We make all First Aid Kits to order in our Australian warehouse. We ask for up to 7 days to prepare and ship your item/s unless stated otherwise.

All kits are shipped via Australia Post services. Australia Post will send through tracking information on email once the kit has been shipped. Australia Post is our national service provider - so this will direct to your national postal service provider. For example - USPS - Canada Post etc. 

It is the customers sole responsibility to ensure that they adhere to local post office collection timeframes/deadlines. If the order is not collected from the local post office within the timeframe, a new shipment cost will be billed to the customer to ship a new kit. Unless Express Post is selected, for all standard delivery - generally no signature is required on delivery and you therefore authorise the post services to leave your order in a safe place.  

 

TAXES & CUSTOMS

Your international order may be subject to import taxes and customs at your border/local post office services. Please ensure you research your local taxes, VAT taxes for UK etc. 

It is the customers responsibility to pay these duties if applicable. If the goods are returned to RMDY Collective then a reshipment and handling fee is payable. 

PREORDER

Our pre orders have an estimated shipment date at the point of sale which is disclosed in the product description. Please refer to this and all relevant email updates regarding your order status. RMDY Collective may need to extend this estimated date by up to 2 weeks. Should your order not be shipped by the estimated date + 2 weeks variation then the customer is entitled to a full refund. 

Thank you for your understanding.